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Request a refund for your print job

You can request a refund for your print job when paper jams, toner problems, and print quality issues occur.

  Note: If you wish to request a refund for a print job then please be aware that your request must match the criteria in our refund policy to be eligible for a refund, otherwise the request will be denied.

  1. Go to .
  2. Sign in with your Drexel username and password.
  3. Select Recent Print Jobs.
  4. On the Recent Print Jobs page, look for your problematic print job, and select request refund.
  5. On the Refund Request page, do one of the following:
    • Request a full refund when your entire print job has a quality issue caused by the printer. To request a full refund, select Full amount.
    • Request a partial refund when part of your print job has a quality issue caused by the printer—for example, one of two pages failed to print because of a paper jam. To request a partial refund, select Partial amount, and then enter the amount you would like to be refunded.
  6. In the Reason for Request box, enter your reason for requesting a refund, and then select Send.

If your print is eligible for a refund, you will receive your refund in 3-5 business days. We鈥檒l send you a response by email when your request has been processed. Refunds are applied to your PaperCut account balance.

You can check the status of your refund request on the page.