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Self-Checkout Is Alienating Shoppers, New Research Finds

Yanliu Huang, PhD, an associate professor in the LeBow College of Business, was quoted in Jan. 24 Business Insider and (FOX-New York) stories about recently published research she co-authored on how regular checkout systems provide greater grocery store loyalty than self-checkout systems. A Jan. 23 CNN story on the research was republished by and other CBS affiliates on Jan. 24.

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